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What You Need to Know Before You Start

Using aec678 — whether that means opening an account, depositing via bKash, Nagad or Rocket, or placing any bet — means you accept the conditions set out here.

Account eligibility conditionsbKash, Nagad, Rocket wallet termsJurisdiction-dependent accessAccount security obligationsRight to request data changes
aec678 What You Need to Know Before You Start
REACH OUR LEGAL TEAM

How to Contact Us on Legal Matters

If something in our legal conditions is unclear, or you need to raise a concern about your account status, eligibility or a transaction dispute involving bKash, Nagad or Rocket, our support team can help. Reach out through any of the channels below and include your account reference so we can pull up the right records.

Team online

Live Chat

Open the chat widget from your account dashboard. Describe your legal query and include your account reference. Available for account and eligibility questions.

Email Support

Send your query to our support address. For wallet transaction disputes — bKash, Nagad or Rocket — attach the transaction screenshot and your account ID.

Account Help Page

Log in and go to Help inside your account. The account help section covers verification requests, transaction status and how to flag a legal concern formally.

HOW WE HANDLE YOUR DATA

Account Security, Data and Your Rights

Your account data is held securely and used only to operate your account, process payments through bKash, Nagad and Rocket, and meet any verification obligations. We do not sell your personal data. You have the right to request a copy of what we hold, ask for corrections and, in eligible cases, request deletion. Submit these requests through the account help section or by email.

Data Retention

We keep account and transaction records for as long as required by our operating conditions. After that period, records are deleted from our active systems unless a dispute is open.

Cookie Use

Our site uses cookies to maintain your login session and remember your payment preference — for example, whether you last used bKash or Nagad. You can manage cookies in your browser settings.

Account Security

Your account is protected by password and OTP verification. We never ask for your bKash PIN, Nagad PIN or Rocket PIN — if anyone contacts you asking for these, report it immediately.

Requesting Changes

To correct your account details or request a data export, go to account settings or contact support by email. We aim to process verified requests within a reasonable timeframe.

Legal Questions We Get Asked Most

These are the questions that come up most often around account eligibility, data rights and legal conditions on aec678. If your question is not here, the account help section inside your dashboard is the next step.

Access depends on your local law and whether your region is eligible. We cannot make that legal determination for you. Check the rules that apply to your specific location before opening an account.

Funds in your account wallet at the time of suspension are handled under the terms in force at that moment. Contact support with your account reference and the relevant transaction details to discuss your specific situation.

Yes. Submit a data request through the account help section or by email. Include your account ID so we can locate your records and respond within a reasonable timeframe.

Go to account help, select the transaction in question and raise a dispute. Attach a screenshot from your Rocket or Nagad app showing the transfer details. Support will review and respond.

Updated terms are posted on this page. Continuing to use the platform after a change is posted counts as acceptance. We recommend checking this page periodically, especially before large transactions.

We may request a national ID or proof of identity at the point of withdrawal or if account activity triggers a review. Upload documents directly through your account dashboard when prompted.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.